This Privacy Policy explains how The Digital Penguin ("we", "us", or "our") collects, uses, and protects the personal information you share with us when you visit thedigitalpenguin.net or use our services. We respect your privacy and are committed to handling your data responsibly.
1. Information we collect
We collect information you provide directly to us and information gathered automatically when you use our site.
Information you give us
- Contact details — your name, email address, phone number, and company name when you fill in a form, request a quote, or message us on WhatsApp.
- Project information — details about your business, website, or store that you share so we can prepare a proposal or deliver our services.
- Correspondence — records of your messages and our replies when you contact us.
Information collected automatically
- Usage data — pages visited, time on site, referring pages, and similar analytics.
- Device and technical data — IP address, browser type, operating system, and device identifiers.
- Cookie data — as described in our Cookie Policy.
2. How we use your information
We use your information to:
- Respond to your enquiries and provide quotes.
- Deliver, manage, and improve our services.
- Communicate with you about your project, including updates and reporting.
- Send you relevant information about our services where you have agreed to receive it.
- Analyse site usage so we can improve our website and content.
- Meet our legal and regulatory obligations.
3. Legal basis for processing
Where applicable law requires it, we process your personal data on the basis of your consent, our legitimate interest in operating and growing our business, the need to perform a contract with you, or to comply with a legal obligation.
4. How we share information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business (for example hosting, analytics, email, and advertising platforms), under agreements that require them to protect your data.
- Marketplaces and ad platforms such as Google, Meta, Amazon, Shopify, Walmart, TikTok, eBay, and Etsy, only as needed to deliver the services you have engaged us for.
- Authorities where we are legally required to disclose information.
5. Cookies and tracking
We use cookies and similar technologies to run the site, remember your preferences, and understand how the site is used. You can control cookies through your browser and through any cookie banner we display. See our Cookie Policy for full details.
6. Data retention
We keep personal information only for as long as needed for the purposes described in this policy, to provide our services, and to meet legal, accounting, or reporting requirements. When it is no longer needed, we securely delete or anonymise it.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal data, to object to processing, and to request a copy of your data in a portable format. You can also withdraw consent at any time where we rely on it. To exercise any of these rights, contact us using the details below.
8. Data security
We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, however, so we cannot guarantee absolute security.
9. Third-party links
Our site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
10. Children's privacy
Our services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Significant changes will be highlighted where appropriate.
12. Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us at info@thedigitalpenguin.net, call +1 (646) 262-7158, or message us on WhatsApp. You can also reach us at our offices in Waterloo (Canada), New York (USA), and DHA Phase 6, Lahore (Pakistan).